Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise, please notify us by email ([email protected]) and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
Please include the following with your return:
• Your mailing address
• Your phone number
• Order confirmation number
• What you are returning and why
• How you would like us to handle your return or exchange
Your package should be addressed to:
Guy Dayan / Adam Ben Ezra
13 Sderot Hachmi Israel
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance. Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
IS THERE A DEADLINE FOR RETURNING SOMETHING FOR A REFUND OR EXCHANGE?
We will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of Israel). The return date will be determined by the postmark on the returned package.
I WANT TO RETURN OR EXCHANGE SOMETHING THAT WAS A GIFT, CAN I DO THAT?
We accept returns on orders that were purchased as a gift. Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. If you are not the purchaser, the refund will be issued in the form of a Gift Certificate. If you are not the original customer, please include their name and zip code to help expedite the process.
WHAT IS NOT REFUNDABLE?
The following items or situations are not eligible for a refund or exchange: Wearable items that are washed or worn, undergarments, open media, downloads, as well as perishable goods.
WHAT FORM WILL MY REFUND TAKE?
All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer’s defect.
WHO PAYS FOR POSTAGE?
If you are returning damaged or defective merchandise we will pay the cost of return shipping. If you are returning an internationally shipped order, please include your shipping receipt. Please contact customer service for shipping reimbursement information based on your purchase. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.
ARE THERE REQUIREMENTS FOR HOW MY RETURN/EXCHANGE NEEDS TO BE SHIPPED BACK TO YOU?
For any returned merchandise valued in excess of $50.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.
WHAT IF MY RETURN IS LOST IN THE MAIL?
No refunds will be issued for items not received by our returns department – we recommend you use a traceable ship method to insure successful delivery.
If there is a problem with your order, please contact customer service at [email protected]